HPE 3Y FC 24x7 DL360 Gen10 Service

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

Features

Choice of Foundation Care service-level options

Escalation management

HPE electronic remote support solution

Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products

Access to electronic support information and services

Specifications

Service Method HW Onsite

Response Time 4 hour HW response

Duration 3 Years

Service Type Foundation Care

Warranty Coverage In Warranty

Coverage Window 24 hours a day, 7 days a week

Compatible products

Products Covered By This Hewlett Packard Enterprise Support Offer

Hardware > Computers > HPE ProLiant > ProLiant DL360 Gen10

Hardware > Computers > HPE ProLiant OEM > OEM ProLiant DL360 Gen10